Refund Policy
Want to know how fast your money comes back if something isn’t right? Once your refund is approved, we process it in 5-7 business days back to your original payment method.
Definitions
- Approval: The point at which we authorize a refund after your return is received and inspected, or when support confirms a refund that does not require a return.
- Processed: The moment Lifeblut submits the refund to your bank or payment service.
- Business days: Monday–Friday, excluding public holidays.
- Original shipping: The $6.99 per order shipping fee charged on your order.
When refunds are approved
- Returns: Refunds are approved after we receive and inspect your item(s). Items must be sent back within 30 days from delivery.
- No-return cases: In certain support-authorized situations (for example, when we confirm a problem and tell you a return is not required), we may approve a refund without a return.
How we send your refund
All refunds are issued to the original payment method used at checkout (PayPal, credit/debit cards, Stripe, Airwallex).
Refund processing time
- After approval: We process your refund in 5-7 business days.
- Appearance on your statement: Your bank or payment service typically posts the refund in 5-10 business days after we process it.
| Refund timeline | Time window |
|---|---|
| Approval → Processed by Lifeblut | 5-7 business days |
| Processed → Visible on your statement | 5-10 business days |
Original shipping
- The original $6.99 per order shipping charge is refunded only when Lifeblut is at fault (for example, confirmed defective item or an order issue we caused).
- For all other returns (such as fit or change of mind), the original shipping charge is not refunded.
Restocking fee
We do not charge a restocking fee.
Partial refunds
- If an item is returned not in original condition (e.g., missing tags, minor wear, deodorant or makeup marks, non-original packaging), a partial refund may apply based on the condition of the item.
- Items with significant wear or damage not due to transit may be ineligible for a full refund and can be declined or refunded partially after inspection.
Examples
| Scenario | Outcome |
|---|---|
| Dress returned in new condition within 30 days | Full refund to original payment method; original shipping not refunded |
| We confirm and authorize a refund without requiring a return | Refund processed to original payment method; follows the 5-7 and 5-10 business day timelines |
| Wrong item received and confirmed by support | Full refund; original $6.99 shipping also refunded |
| Hoodie returned with missing tags/minor wear | Partial refund based on inspection |
Contact for refund questions
Email: [email protected]
Business address: Ấp Nam Chánh, Ngọc Chánh, Đầm Dơi, Cà Mau